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Getting Started with UCBCUCBC (Unified Communications Business Center) is your organization's all-in-one communications platform. From a single web dashboard you can manage phone extensExtensionsAn extension is your personal phone number inside UCBC — the "line" that a desk phone, softphone app, or browser-based UCBC Softphone registers to so it can makCall Routing, Destinations, and Call PermissionsThis guide covers how phone numbers are pointed at something inside your system (Destinations), how outbound calls choose a path off your system (Outbound RouteCall Center QueuesA Queue is a waiting line for inbound calls. When more calls arrive than your available agents can answer at once, the Queue holds each caller, plays hold audioBilling Setup and RatesUCBC's Billing menu is where you configure how each of your customers (domains) is charged for calls and services, set the prices you charge, and keep an eye onYour DashboardYour Dashboard is the first screen you see after logging into the Agent Portal, and it's built entirely out of widgets — small cards you can rearrange, hide, anMaking and Receiving CallsThe UCBC Softphone is the small floating phone widget available throughout the Agent Portal, so you can make and take calls without ever leaving whatever page yUsing UCBC MeetUCBC Meet is the built-in video meeting room that comes with your UCBC phone system. You don't need to install anything or create a separate account — you start