Your Extension Portal

If you just have a phone extension — no tickets, no call queues, nothing to manage for anyone else — this is your home page in UCBC. It's small on purpose: your call stats, your own personal contact list, and quick access to call forwarding, Follow Me, and Do Not Disturb.

1. Your Dashboard#

When you log in, you land on the Dashboard. It shows:

• Your extension number, right at the top of the Overview card.
• Calls Today and Calls This Week, each with a small arrow showing whether that's up or down compared to the same period before it.
• Missed Today — calls that came in but weren't answered.
• New Voicemails — unheard messages waiting for you.
• Contacts — how many personal contacts you've saved (see below).

Click any of these numbers to jump straight to the matching detail — for example, clicking New Voicemails takes you to your voicemail list.

Below that, a 7-day call volume chart and a by-direction breakdown (incoming/outgoing/local) give you a quick visual of your recent call activity, and a Recent Calls list at the bottom shows your last 5 calls with date/time, direction, caller ID, destination, and duration.

Three small status cards also sit on the dashboard so you never have to go digging for them:

• Do Not Disturb — shows on/off, with a Turn On / Turn Off button right there.
• Call Forward — shows the number calls are currently being forwarded to (or "Disabled"), with a Manage button.
• Follow Me — shows how many destinations are set up (or "Disabled"), with its own Manage button.

Both Manage buttons open the same Call Forward page described in Section 3 below.

The Extension self-service portal dashboard

Screenshot needed · extension-self-service-dashboard

2. Your Contacts#

Open Contacts from the menu. This page has two things on it:

Colleagues — a read-only list of everyone else in your organization (other extensions, agents, supervisors), filled in automatically. Click a number here to load it into your softphone's dialer.

Your saved contacts — this is your own personal address book. Nobody else can see it, not even other people at your organization — it's private to your login, unlike the shared Colleagues directory above it.

Adding a contact#

1. Click Add Contact.
2. Fill in Name and Number (both required), plus Company and Email if you want them.
3. Save.

Editing or deleting a contact#

• Click anywhere on a contact's row to open and edit it.
• Click the trash/delete icon next to a contact and confirm to remove it for good.

3. Call Forward, Follow Me & Do Not Disturb#

Clicking Manage (from either status card on the Dashboard) opens the Call Forward page, where all three live together:

• Call Forward — turn this on and enter a number to send every incoming call straight there instead of ringing your extension at all.
• On Busy / No Answer / Not Registered — each lets you send calls elsewhere only in that specific situation (for example, if your desk phone doesn't answer in time, or isn't even online).
• Follow Me — turn this on to ring a list of numbers — your extension, your cell phone, anywhere else — either together or one after another, before the call ever reaches voicemail. Add each number under Destinations, along with how long to wait before trying it and how long to let it ring. In plain terms: turn this on so your cell phone also rings when your desk phone does, without giving up your main extension.
• Do Not Disturb — turn this on to send every incoming call straight to voicemail without ringing you at all. (This is the same switch as the Dashboard's own Do Not Disturb card.)

Turning on Call Forward, Follow Me, or Do Not Disturb automatically turns the other two off — they're alternatives to each other, not things you'd run at the same time.

Tips#

• Your personal Contacts list and the shared Colleagues directory look similar but aren't the same thing — Colleagues is everyone in your organization and updates on its own; your saved contacts are only what you've personally added, and only you can see them.
• If Follow Me and Call Forward are both off and Do Not Disturb is off too, calls simply ring your extension normally — there's nothing extra to turn on for everyday use.