Admin Guide

Getting Started with UCBC

5 min read

UCBC (Unified Communications Business Center) is your organization's all-in-one communications platform. From a single web dashboard you can manage phone extensions, call routing, video meetings, business messaging (SMS, WhatsApp, email), customer support tickets, and billing — all in one place. This guide covers how to log in, how the main navigation is organized, and what you'll see on your dashboard when you first sign in.

Overview#

UCBC brings together several areas of your business communications under one roof:

Voice and routing — phone extensions, inbound/outbound call routing, trunks, and gateways.
Video — Meet, for hosting video meetings.
Messaging and support — Agent Center, which brings together call, email, WhatsApp, and social media tickets into one queue for your support or sales team.
Billing — invoices, receipts, and account balances for your organization's service.

Depending on how your account was set up, you may be managing a single organization (a "domain") or, if you are a platform-level administrator, multiple organizations at once.

How to Log In#

Open your UCBC web address in a browser. If you are already signed in, you are taken straight to your dashboard; otherwise you'll see the login screen.
Enter your username. Most accounts resolve their organization automatically from the web address you used to reach UCBC, so you normally don't need to type anything else here.
- If your account type requires it, you can also pick a login role underneath the username field: User (the standard admin/staff login), Agent, or Supervisor. Choosing Agent or Supervisor sends you directly into the Agent Center support console instead of the main dashboard.
Click to continue. You'll be shown a password field.
Enter your password. You can press and hold the eye icon next to the password field to reveal what you've typed.
If your account has access to more than one organization and your login doesn't resolve a domain automatically, you'll also see a Domain field or dropdown — pick the correct organization before continuing.
Click Login.

If you forget your password, use the Forgot Password link on the password screen to request a reset link by email.

Domains (Tenants) and the Console Admin#

Every customer organization in UCBC lives inside its own domain — think of a domain as your company's private, self-contained slice of the platform: its own extensions, routing, users, and billing. Ordinary administrators only ever see and manage their own domain.

A small number of accounts are Console-level (platform) administrators. Instead of being tied to one organization, a console admin can see a platform-wide overview and switch between every domain on the platform using a domain switcher in the top of the screen. If you are a regular organization administrator, you will not see this switcher — your account is simply tied to your own domain. See the Domains and Tenants guide for more detail.

Once logged in, the menu on the left side of the screen is your main way of getting around. The exact items you see depend on your account's permissions, but a full administrator typically sees menu groups similar to these:

Dashboard — your home screen; an overview of activity (see below).
Services — day-to-day setup: Gateways, Outbound Routes, Destinations, Extensions, Inbound Routes, User Administration, and Trunk.
Call Ops — call-handling tools: Media Settings, Call Artifacts (recordings and related files), Meet, Conferences, and Storage Archive.
Agent Center — the support/sales console: agents, supervisors, queues, live agent status, active calls, and tickets (call, email, WhatsApp, and social media).
Billing — invoices, receipts, and account balance information.
Advanced — organization-wide settings such as High Availability, Domains, Notifications, and Trunk ITSP connections. (Visible mainly to platform-level administrators.)
System — troubleshooting tools, platform user accounts, and the log viewer. (Visible mainly to platform-level administrators.)
SBC — session border controller settings: Nodes, Networking, Firewall, Fraud Detection, ACME (certificate) Settings, and Event Guard. (Visible mainly to platform-level administrators.)

What a Regular Admin Sees vs. a Console/Platform Admin#

An ordinary domain Admin manages only their own organization: its extensions, call routing, users, and billing. They do not see other customers' data, and menu groups like Advanced, System, and SBC are hidden or greatly reduced for this account type.
A Superadmin / Console-level admin manages the whole platform. They can switch between every domain, see platform-wide statistics, and reach every settings area, including the platform-wide groups listed above.

The Dashboard#

Your dashboard is the first screen you land on after logging in, and it adapts depending on your account type:

If you manage a single organization, your dashboard shows a snapshot of your own domain: how many extensions are registered, trunk/gateway status, how many calls are currently active, any alerts that need attention, a call volume chart you can switch between 2-hour, 1-day, 1-week, and 1-month views, a breakdown of calls by direction (inbound/outbound/internal), and a table of your top callers.
If you are a platform-level (console) administrator, your dashboard instead shows a platform-wide view: total domains and how many are active, ITSP trunk status, overall trunk/extension/active-call counts across every customer, platform-level alerts, the same call volume chart and direction breakdown but across the whole platform, server resource usage gauges (CPU, memory, disk), and a table of your top domains by call activity.

The dashboard refreshes itself automatically every few seconds, so the numbers you see stay current without needing to reload the page.

The dashboard overview screen for a domain administrator

Screenshot needed · getting-started-dashboard

What's Next#

To learn how organizations (domains) are set up, enabled, and managed, see Domains and Tenants.
To learn how to create and manage individual logins, extensions, and permission groups, see Users and Permissions.

Next Domains and Tenants